Privacy Policy
Last updated: February 2026
1. Information We Collect
When you use our website or make a booking, we may collect the following information:
- Name, email address, and phone number when you contact us or make a reservation
- Payment information processed securely through our booking platform
- Messages sent through our chat assistant or WhatsApp
- Usage data such as pages visited, collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Process and manage your reservations
- Respond to your inquiries via chat, email, or WhatsApp
- Send booking confirmations and pre-arrival information
- Improve our website and guest experience
3. Third-Party Services
Our website uses the following third-party services that may collect data:
- Vercel — Website hosting
- Groq — Powers our AI chat assistant (messages you send in the chat are processed by Groq's API)
- Google Maps — Embedded map on our location section
- Wix Hotels — Booking engine and reservation management
4. Cookies
We use essential cookies to ensure our website functions properly. Third-party services like Google Maps may set their own cookies. You can control cookie settings through your browser preferences.
5. Data Security
We take reasonable measures to protect your personal information. All data is transmitted over HTTPS. We do not store payment information on our servers — payments are handled by our booking platform.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at info@hotelquinto.com.
7. Contact
If you have questions about this privacy policy, please contact us:
- Email: info@hotelquinto.com
- Phone: +57 320 219 0476
- Address: Montenegro 1.5km vía Circasia, Quindío, Colombia